About


History of LS Redfern

So, you’re interested in learning a bit more about our business in in Redfern? We started over 20 years ago as a small business, and gradually grew into something more significant as we continued to attract new master locksmiths to our fold. Finding a certified master locksmith is no easy task, especially when the profession is so insular, and the only way to learn the art is to learn it from a trained professional master who is willing to take on a profession. As a result, it is rare to find unemployed pre-trained professionals in this field, but occasionally they do come along.

The bigger challenge for most businesses is trying to find a balance between efficiency and compassion for customers. The large corporations obviously choose the former, but we believe in choosing compassion over efficiency. Although we do not necessarily believe that you have to sacrifice one for the other. You can be both efficient and compassionate, so long as you have the right staff who’ve undergone the correct training to be able to do both. That means you need staff that are both trained in locksmithing and customer support, to some extent. At the very least, they should take a few courses in customer support to understand how to speak customers cordially.

Our mission

We believe in integrity and honesty in all of our dealings, and as a result we attempt to infuse our business practices with this philosophy. Honesty will get you very far in the world, but it can also be dangerous in large amounts. That being said, we believe that businesses should always be honest to their customers. That means giving accurate upfront estimates as opposed to giving them an accurate estimate first and then springing costs on them later. We also understand how hard it is to come by money these days, so we always make sure to give our customers the best deal possible, undercutting our competition where necessary.

We believe that these sorts of services should be affordable for all families regardless of budget margins. This is why we make our services affordable. The single mother or the single father with three children is going to have a harder time coming up with the money for these sorts of services than a full family with a mother and father in a healthy relationship with good jobs and a nice home.

If you believe in all of these principles, keep us in your address book for the future. Just in case you need us to install a security fixture or unlock your car door in case you lose your keys. There is simply no debate that we are the best rated locksmithing business in the area. The lack of competition is due to other businesses being unable to meet our prices and our quality of service, as well as our delivery time and our compassion to customers. We challenge other businesses to create more effectively priced services for people of all income classes, but we doubt that will happen.


Are you ready for a free quote? Call us 02 8729 0528